Contact Us

Q. What is the warranty for my mimi tote?

Click here for full warranty details or questions about returns

Q. Can I carry my mimi wheeled totes on board a plane?

If you do travel with your MiMi tote on board an airline remember not to store unapproved items in your tote (things like scissors, paper piercers, liquids and the like should be placed in your checked luggage).

If you are traveling with a Large Wheeled Tote, it will not fit in the overhead bins. It will have to be checked, but please remember this tote is NOT luggage. It should be placed in a box or heavy duty plastic bag. Otherwise, the handles, zippers and chasis may be torn or damaged by the airline bag belt.

Q. How do I clean my mimi tote?

All MiMi totes have a water resistant finish. Simply wipe the fabric with a clean damp cloth or for dirty stains...try cleaning it with a Tide Pen and water.

If you know you are tough on bags...try spraying the tote with Scotchguard Stain Repellent to protect the fabric even more.

Q. How do I collapse my mimi wheeled tote for storage?

All mimi wheeled totes are collapsible to save on storage space when not in use.

Simply lay it on its back. Peel up the hook n loop flap on the bottom. Pull up on the base plate to remove it from the wheel tubes. Unzip the side panels and fold in the sides. The base plate fits in between the folded sides and front.

Q. I would like to carry your products in my store. How do I go about this?

 Please contact the company via Email (scroll down a little further and remember to hit the Retailer radial button) or via phone and we can get all neccessary paperwork to you as soon as possible.

Q. I would like to request a donation from your company for a Crop or Benefit event that I am planning. What information do I need to provide?

To be considered for a possible donation, please send us an email (see below and remember to hit the Donation Request radial button) with the following information included: 

• the dates, number of possible attendees, location, any charitable cause that will be benefitted, if you are looking for prizes or bag stuffers and any other pertinent details that you can provide.